Official db1111 Documents

Privacy Policy db1111 – Our Commitment to Your Data

Db1111 takes the protection of every member's personal data seriously. This Privacy Policy clearly explains how we collect, use, store, and safeguard your information as a member of our platform.

Last updated: 1 January 2026
db1111 Privacy Commitment
256-Bit SSL Encryption
All data transmitted between your device and db1111's servers is protected by 256-bit SSL encryption — the same highest-grade security standard used by leading banking institutions in Malaysia.
No Sale of Personal Data
db1111 does not sell, rent, or disclose your personal information to third parties for marketing purposes. Your data belongs to you, and we treat it with the utmost responsibility.
Your Data, Your Control
Every db1111 member has the right to access, correct, or request deletion of their personal data. We provide a straightforward and transparent process for you to manage your own information.
Secure Data Storage
Your personal data is stored on secure servers with strict access controls. Only authorised db1111 staff with a legitimate operational need are permitted to access your data.
Data Breach Notification
In the event of any data security breach affecting your information, db1111 is committed to notifying you within the timeframe required by industry compliance standards.
Compliance with Malaysian Law
The db1111 Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable regulations in Malaysia to safeguard your rights as a local user.

1 Introduction & Scope of the Privacy Policy

This Privacy Policy explains how db1111 collect, use, store, disclose, and protect the personal information you provide to us when using our platform. It applies to all registered members, website visitors, and any individual who interacts with db1111's services.

By registering an account at db1111 or using any of our services, you confirm that you have read and understood this Privacy Policy, and that you agree to how we process your personal data as described herein. If you do not agree, please discontinue use of our platform and contact us to close your account.

Db1111 is the data controller responsible for personal information collected through this platform. We comply with Personal Data Protection Act 2010 (PDPA) Malaysia and all relevant regulations applicable to our operations.

This Privacy Policy should be read together with Terms & Conditions db1111. In the event of any conflict between the two privacy-related documents, this Privacy Policy shall take precedence.

2 Information We Collect

db1111 collects various types of information in order to provide a safe, fair, and efficient service to all members. The information we collect includes:

Information you provide directly:

  • Full name as shown on your MyKad or passport.
  • National identity card number (MyKad) or passport number.
  • Email address and mobile phone number.
  • Date of birth for age verification purposes.
  • Current residential address in Malaysia.
  • Bank account or e-wallet details (Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay) used for deposits and withdrawals.
  • Identity verification documents submitted during the KYC process.

Information collected automatically:

  • IP address and geolocation data for Malaysia location verification.
  • Device type, operating system, and web browser version used.
  • Gaming and betting activity logs, including dates, times, and transaction amounts.
  • Betting and gaming history for analytics and fraud detection purposes.
  • Cookies and similar tracking technologies to enhance the user experience.
  • Communication records with the db1111 customer support team.
Important Note: db1111 does not store credit or debit card information directly. All payments are processed through third-party payment gateways that comply with PCI DSS standards — including local Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow, and FPX.

3 Purpose of Data Use

db1111 uses the personal information collected for the following purposes:

Purpose of Use Lawful Basis
Registration and management of db1111 member accounts Contract
Processing deposits and withdrawals in MYR Contract
Identity verification (KYC) and age verification Legal Compliance
Fraud detection, prevention, and anti-money laundering Legitimate Interests
Providing 24/7 customer support Contract
Sending promotional and bonus notifications (with consent) Consent
Platform analytics for service improvement Legitimate Interests
Compliance with legal and regulatory requirements Legal Compliance
Responsible gaming tools and play behaviour monitoring Public Interest

Db1111 will not use your personal data for purposes other than those stated above without first obtaining your additional consent, except where required by law.

4 Disclosure to Third Parties

db1111 does not sell or rent your personal data to any third party. However, to deliver a complete service, we may need to share certain information with the following parties:

  • Payment Service Providers: Payment gateways that process deposit and withdrawal transactions via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX, Maybank2u, CIMB Clicks, and other Malaysian payment methods. Only the minimum information required to process each transaction is shared.
  • Game Providers: Slot and game providers such as Pragmatic Play, PG Soft, Spadegaming, and others may receive the minimum technical data necessary to operate the games. They are bound by strict data confidentiality agreements.
  • Identity Verification Services: Third-party providers who assist us in verifying member identity during the KYC process in accordance with legal requirements.
  • Legal Authority: db1111 will disclose required information to Malaysian government authorities or law enforcement bodies when mandated by a court order, warrant, or other lawful legal requirement.
  • Analytics Services: We use analytics tools to understand platform usage and improve the user experience. Data collected is aggregated and does not directly identify any individual.

All third parties with whom we share data are bound by contractual and legal obligations to protect that information and use it only for authorised purposes. db1111 is not responsible for the privacy practices of relevant third parties that fall outside the scope of our contractual agreements with them.

Where data needs to be transferred outside Malaysia for legitimate processing purposes, db1111 ensures that the receiving party upholds data protection standards equivalent to those required under Malaysia's PDPA.

5 Cookies & Tracking Technologies

db1111 uses cookies and similar technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functionality — including login verification and session security. Cannot be disabled without affecting platform performance.
  • Preference Cookies: Saves your preferences such as language, display settings, and game preferences so you don't have to reconfigure them each time.
  • Analytics Cookies: Helps us understand how members interact with the platform — including the most frequently visited pages, time spent, and overall usage patterns. This information is aggregated and does not identify individuals.
  • Security Cookies: Helps detect suspicious activity, unauthorised login attempts, and protects your account against fraud.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect your ability to use certain features of the platform. db1111 accordingly. Your continued use of our platform after receiving this notice will be considered your consent to the use of cookies as described.

6 Data Security

db1111 implement comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction:

  • 256-Bit SSL/TLS Encryption: All data transmitted between your browser and db1111's servers is fully encrypted — the same level of protection used by major Malaysian banks such as Maybank and CIMB.
  • Role-Based Access Control: Only db1111 staff with a legitimate business need who have undergone background checks are permitted to access member personal data.
  • Regular Security Audits: Our systems undergo regular penetration testing and security audits conducted by independent experts to identify and address any vulnerabilities.
  • Two-Factor Authentication (2FA): Available to all db1111 member accounts as an added layer of security — we strongly encourage all members to enable it.
  • 24-Hour Monitoring: Our threat detection system operates around the clock to identify and respond to any suspicious activity promptly.

While we take all reasonable steps to protect your data, no security system can be guaranteed to be 100% secure. You also play an important role in keeping your account safe — use a strong password, never share your login credentials, and contact us immediately if you notice any suspicious activity on your account. db1111 you.

7 Data Retention

db1111 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable laws and regulations.

  • Active account data is retained for as long as your account remains active on the db1111 platform.
  • Upon account closure, core identity data and transaction records are retained for 7 years in accordance with the Anti-Money Laundering Act (AMLA) requirements in force in Malaysia.
  • Customer support communication records are retained for 2 years after an issue has been resolved.
  • Aggregated analytical data that does not identify individuals may be retained indefinitely for platform improvement purposes.

Once the retention period has lapsed, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

8 Your Rights as a Data Subject

As a member db1111 and data subjects under Malaysia's PDPA, you have the following rights regarding your personal information:

Right of Access
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
Right to Rectification
If your data is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team.
Right to Erasure
Under certain circumstances, you may request the deletion of your personal data — subject to any data retention obligations that are legally binding on db1111.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time by contacting the db1111 support team.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another operator where applicable.
Right to Restrict Processing
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.

To exercise any of the above rights, please contact our Data Privacy Officer by email at support@db1111.my or via Live Chat on the platform. We will verify your identity before processing any data-related request to ensure the security of your account. All valid requests will be processed within 21 business days or within the timeframe stipulated by applicable law.

9 Children's Privacy

Platform db1111 is intended solely for individuals aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. Should we discover that a minor's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.

If you believe that a child under the age of 18 has registered for or used the db1111 platform, please contact us immediately at support@db1111.my so that we can take the appropriate action.

10 Links to Other Platforms

Platform db1111 may contain links to third-party websites or applications in certain contexts — such as links to regulatory body information or licence verification. This Privacy Policy applies solely to the db1111 platform and does not cover those third-party websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the Privacy Policy of any third-party website you visit through links on our platform.

11 Changes to the Privacy Policy

db1111 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable laws, or the services we offer.

Any material changes to this Privacy Policy will be communicated to you via:

  • In-account notification via your db1111 account.
  • Email to your registered email address.
  • A prominent notice on our platform's homepage.

We will provide at least 14 days before any material changes take effect, giving you sufficient time to review and understand those changes. Continued use of the platform db1111 after the effective date of any changes will be considered acceptance of the updated Privacy Policy.

The "Last Updated" date at the top of this page reflects when this Privacy Policy was most recently revised. We encourage you to review this page periodically.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how db1111 handles your personal data, you may reach our Data Privacy Officer through the following channels:

  • Email: support@db1111.my (please state "Data Privacy Enquiry" in the email subject line)
  • Live Chat: Available 24/7 via the live chat icon within the db1111 platform

We are committed to responding to all privacy-related enquiries within 5 business days. For formal complaints requiring more in-depth investigation, we will provide an acknowledgement of receipt within 48 hours and a status update within 21 business days.

Right to Lodge a Complaint: If you are dissatisfied with how db1111 has handled your privacy complaint, you have the right to lodge a complaint with Department of Personal Data Protection (JPDP) Malaysia which is the regulatory body overseeing PDPA compliance in Malaysia.
Data Protection Summary
Data Encryption
256-Bit SSL
Legal Compliance
Malaysia PDPA 2010
Sale of Data to Third Parties
Never
Privacy Enquiry Response Time
5 Working Days
Notice Before Material Changes
14 Days
Data Retention After Account Closure
7 Years (AMLA)
Contact the Privacy Officer

Have a question about your personal data? Get in touch — we'll respond within 5 business days.

support@db1111.my
Live Chat – 24/7
Your Rights Under Malaysia's PDPA

As a db1111 member and Malaysian resident, you are protected under the Personal Data Protection Act 2010 (PDPA). Below is a summary of your key rights:

Right to Know
You have the right to know what personal data we hold about you and how it is used. Request a data report via email or Live Chat.
Right to Rectification
Name misspelled? Address changed? You can request a correction to your data at any time through your account settings or by contacting our support team.
Right to Withdraw Consent
For data processing based on your consent — such as promotional emails — you may withdraw your consent at any time without affecting your account.
Right to Lodge a Complaint
Unhappy with how your data has been handled? You have the right to file a formal complaint with db1111, and if necessary, escalate it to the JPDP Malaysia.
Right to Unsubscribe
Don't want to receive promotional emails or notifications from db1111? Click the unsubscribe link in any of our emails or let our support team know.
Right to Receive a Copy of Your Data
Request an export of all personal data we hold about you in a readable format. Requests will be processed within 21 business days.
db1111 Security & Privacy Guarantee
256-Bit SSL
PDPA Compliant
No Data Sales
Secure Data
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